We’ve been on the other side of this conversation. Telco, media, tech, hospitality – Catch is led by people who have run companies at multiple life stages in multiple industries. Outsourcing can often seem complex. At its core, it is about disaggregating complex processes into ‘micro-processes’ each with their own set of success criteria, and then executing at scale. We’ve honed this skill on both the buy and sell -side of the outsourcing decision.
Former CRO (Chief Revenue Officer) of www.certn.co, CCO (Chief Customer Officer) of www.ai-media.tv, CRO of www.multichoice.com, Director of Media at www.telstra.com
Former Head of https://www.neontv.co.nz/, Head of https://www.skysportnow.co.nz/, Head of streaming www.foxtel.com.au
Former CCO (Chief Customer Officer) of www.sky.co.nz, CRO of www.multichoice.com, COO of https://www.intigral.net/, CEO of Igloo TV.
10+ years of BPO experience, and 10+ years experience in contact centre leadership positions at www.singtel.com. First hire at Catch. Grew the team to 700+ agents
20+ years of experience in contact centre leadership. Run 5,000+ contact centres for both Virgin and Barclays Bank
15+ years of telesales leadership experience in both BPO and at Liquid Telecom, one of South Africa's largest telcos.
Formerly head of 600+ agent contact centre for Pay TV operator, Multichoice, and for South African telco, Cell-C.
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