We’re an outsourcing business run by former industry executives who have frequently made outsourcing decisions. Done poorly, outsourcing can be a nightmare. We get it.
Leading brands trust Catch to deliver better sales and service outcomes, with a 70%+ reduced cost.
Tertiary educated talent, neutral accents, and native English speakers working in world class facilities.
There is no “B Team”. Our founders are former C-Suite executives, and are running your account day to day.
Attrition kills contact centres. That’s why we pay twice the market and build meaningful careers for our people.
Our customers save an average of 68% on labour costs when they move to Catch.
Former CRO (Chief Revenue Officer) of www.certn.co, CCO (Chief Customer Officer) of www.ai-media.tv, CRO of www.multichoice.com, Director of Media at www.telstra.com
Former Head of https://www.neontv.co.nz/, Head of https://www.skysportnow.co.nz/, Head of streaming www.foxtel.com.au
Former CCO (Chief Customer Officer) of www.sky.co.nz, CRO of www.multichoice.com, COO of https://www.intigral.net/, CEO of Igloo TV.
20+ years of technical leadership in outsourcing organisations. If you dream it, Trev can bring it to life.
20+ years of experience in contact centre leadership. Run 5,000+ contact centres for both Virgin and Barclays Bank
15+ years of telesales leadership experience in both BPO and at Liquid Telecom, one of South Africa's largest telcos.
3x BPO HR lead. Yise brings the process discipline and the heart to recruiting and supporting teams at scale.
We’re winning awards for the customer support we deliver like best customer support in New Zealand with 2 Degrees Mobile, or best customer satisfaction in category with Certn.
We bring the theatre and the sales culture to make sure we thrive. We reduced the cost per sale for one energy company from $240 to $100 in our first month of operation.
We deliver warm leads for our clients across geographies and industries. We keep sales pipelines full across real estate, insurance, solar, lending, and M&A clients.
We focus on our core, so that you can focus on yours. We’ve proven that no process is no process is “too complicated” to outsource efficiently.
“If you're looking to build a customer service team from scratch, just go to catch. From tech to some really amazing people, they take care of everything”
Dr. Robert Mcleod, Co-Founder
Peadiatrician, Taste Bubs
"When we started with Catch, we had just raised at Carbar and needed to level up our sales and service functions. Fast forward five years and they remain a core part of our team and a pleasure to deal with."
Nicole So
Head of Product, Carbar
"With Catch's support, we've been able to achieve an industry leading NPS score of +89 at Certn. The Catch team has grown with us. They're pragmatic, good value, and just great people tow work with"
Taylor Martin
VP Customer, Certn
We get to know your business needs, define some shared targets, and set some simple commercials
1-2 WeeksWe sit down with your team to scope out the skills and qualities required, then tap our pipeline for talent
3-4 WeeksWe design a training and implementation experience with you that takes your processes and augments them with local expertise
3-4 WeeksWe’re with you every step of the way as we start to divert traffic to our agents
Within 2 months of decision
South Africa
351 Pretoria Avenue,
Ferndale, Randburg, 2194,
Johannesburg, South Africa
Singapore
68 Circular Road #02-01,
049422, Singapore
