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Outsourcing done well.

We partner with amazing brands to deliver really awesome outsource outcomes which scale.

Meet Catch. We spent decades making outsourcing decisions whilst running sales and service functions, before launching our own tech forward and ethical BPO in South Africa.

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Brands we partner with

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Outsourcing can be different.

01.

Better value than a happy meal. Our customers save an average of 68% when they move to Catch.

02.

People first. Always. Attrition kills contact centres. That's why we build meaningful careers for our people.

03.

We've been where you are. We're super pragmatic and have a bias to outcomes.

04.

Not too complicated to outsource. We break processes down into their smallest parts and track everything.

05.

Ai². We bring the best of artificial and actual intelligence together to drive automation where it makes sense.

Our most popular outsourcing services

Industry awarded customer support

Industry awarded. It's true. With won awards from best customer support for one telecommunications client, to the "Supreme Champion of Champions" award in New Zealand (which we thought was pretty neat!)

We're the front line of your brand, and we take that responsibility seriously. Outsource your customer care and expect us to beat your commercial and customer satisfaction metrics by month 4. Lower turnover, lower cost, better outcomes.

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Full service customer success. Tech, people, and operating model.

We've partnered with several venture backed tech companies to launch and run their customer success functions. We'll partner with you to understand your ICP, verticals, and segmentation, to then implement the structure, operating model, processes, and tech stack which work for you.

Whether you're retaining key accounts or launching land and expand motions, we've run the full gambit of customer success models for businesses with industry leading NPS and net retention metrics

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Repeatable predictable lead gen

We've done enough lead generation to know that this is all about repeatable processes and predictable outcomes. We'll understand your ICP and USP, leverage everything from intent scores to your CRM stack, and book meaningful meetings for your sales team. Best of all, we'll give you rich insight into how your proposition is landing in market.

If you're not sure how many SDRs or appointment setters you need, we can partner with you on shaping what this looks like.

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It's all about the theatre

Some BPO geographic environments lend themselves to more service based engagements only. What we've proven repeatedly is that South Africans can sell, and sell well. We bring the structure, the tech stack, and sometimes the lead or date enrichment. Most of all, we bring the theatre which is critical in any sales environment. Leaderboards, spot prizes, spin the wheel to pick your prize kind of theatre.

We generally like to get a few weeks of performance data and move to more variable remuneration models with our partners.

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We focus on our core, so that you can focus on yours.

Subtitling, data entry, reference checks, supply chain, or even bookkeeping - we excel in the processes you outsource, so that you can focus on your core. Processes are never as difficult to outsource as we often think. Rather, it's about breaking down processes into smaller components, each with their own set of success criteria. Everything from the recruitment process, to the training process, to each of the micro-processes associated with the outsourced operation needs to be broken down, documented, and assigned success metrics. This is where we excel.

What others say about us

"With Catch's support, we've been able to achieve an industry leading NPS score of +89 at Certn. The Catch team has grown with us. They're pragmatic, good value, and just great people tow work with"

Taylor Martin, VP Customer, Certn